This depends on the complexity of the project. A single-room security installation may take 1–2 days, while a full smart home integration across a large property can take 2–4 weeks. We provide a detailed project timeline during the design phase so you always know what to expect.
This depends on the complexity of the project. A single-room security installation may take 1–2 days, while a full smart home integration across a large property can take 2–4 weeks. We provide a detailed project timeline during the design phase so you always know what to expect.
Yes. Asetra provides remote technical support nationwide. For on-site support outside Nairobi, we have partner engineers in Mombasa, Kisumu and other major centres. Travel charges may apply for on-site visits outside Nairobi — contact us for details.
Yes. Asetra provides remote technical support nationwide. For on-site support outside Nairobi, we have partner engineers in Mombasa, Kisumu and other major centres. Travel charges may apply for on-site visits outside Nairobi — contact us for details.
Absolutely. All Asetra systems are designed with scalability in mind. We use open-protocol platforms and modular architectures so you can add devices, expand zones or integrate new technologies at any time without replacing your existing infrastructure.
Absolutely. All Asetra systems are designed with scalability in mind. We use open-protocol platforms and modular architectures so you can add devices, expand zones or integrate new technologies at any time without replacing your existing infrastructure.
Critical systems such as security cameras, access control and intercoms include UPS (Uninterruptible Power Supply) backup as standard. If you have an Asetra solar and battery storage system, your entire smart home can continue operating normally through extended outages.
Critical systems such as security cameras, access control and intercoms include UPS (Uninterruptible Power Supply) backup as standard. If you have an Asetra solar and battery storage system, your entire smart home can continue operating normally through extended outages.
Yes. All Asetra smart home and security systems include remote access via dedicated mobile apps. You can view live camera feeds, arm/disarm your alarm, adjust lighting and climate, and receive real-time alerts from anywhere in the world — as long as you have an internet connection.
Yes. All Asetra smart home and security systems include remote access via dedicated mobile apps. You can view live camera feeds, arm/disarm your alarm, adjust lighting and climate, and receive real-time alerts from anywhere in the world — as long as you have an internet connection.
Yes. Every installation includes a comprehensive handover session where our technicians walk you through the operation of every system. For larger commercial deployments, we provide formal staff training programmes. We also provide user manuals and video tutorials for all installed systems.
Yes. Every installation includes a comprehensive handover session where our technicians walk you through the operation of every system. For larger commercial deployments, we provide formal staff training programmes. We also provide user manuals and video tutorials for all installed systems.
You can reach our support team by phone (+254 717 876 812), WhatsApp (same number), or email (support@asetracomms.co.ke). For fastest response, WhatsApp is recommended as you can send photos or videos of the issue directly to our technicians.
You can reach our support team by phone (+254 717 876 812), WhatsApp (same number), or email (support@asetracomms.co.ke). For fastest response, WhatsApp is recommended as you can send photos or videos of the issue directly to our technicians.